Frequently Asked Questions

Monéé is an online automated mobile loan application. With Monéé, you can do all your banking transactions without being physically present at a bank.
Go to playstore to download and install Monéé Loan App Powered By CITYGATE on your Android phone.
An active email address and phone number to sign up. BVN and an active debit card with minimum of N100 balance.
Simply dial *565*0# on the phone number register with your bank account.
Monéé gives minimum of N2,500 – N20,000. However, Monéé will usually start with a small loan and grow the amounts over time as you pay back your loans and build trust with the system.
Monéé uses your BVN to verify your personal information used for registration and also to ensure 3rd party can’t use your data to apply. Your BVN does not give Monéé access to your account, if you have any concern; please contact your bank for confirmation.
Monéé is currently available throughout Nigeria.
Your loan will be rejected if there is issue with your credit score or you have no record on Credit Bureau Platform.
Transaction PIN serve as an extra layer of security that prevents others from compromising your account and the money in your wallet.
  • Click on forgot password on the login page
  • Select phone number or email address to receive an OTP to change your password.
  • Open your monéé app
  • Click more
  • Click security
  • Click Change Transaction Pin
  • Enter your current 4 digit pin
  • Click proceed
  • Enter your new PIN
  • Click proceed
  • You can fund your wallet by bank transfer from any commercial bank
  • Select Empire Trust (ETMFB) as the bank name
  • Enter your Monéé wallet account number
  • Proceed
  • Click transfer funds
  • Click bank transfer
  • Enter the account number and Select the bank
  • Click continue
  • Enter Amount and narration
  • Tap on transfer
Currently, our interest rate is 6% per annum.
Yes. Just tap on the existing saving plan and click top up. Enter the top up amount and click top up.
2 weeks to 2 months
Yes, Click on “Loans Menu”. Click Tap to pay now.
Definitely! You can make seamless bill payment on Monéé app. From the app, you can easily pay for your cable TV subscription, Electricity Bill, etc.
Yes! You can add up to 2 cards on your Monéé app.