Important Legal Notice
These Terms and Conditions contains an Arbitration Provision as set forth under clause 19. Unless you reject the Arbitration Provision, it will govern your Account. The Arbitration Provision (including instructions for rejecting the Arbitration Provision and an explanation of how and when the Arbitration Provision will become effective if you do not reject it) is set forth at the end of these Terms and Conditions.
THE ARBITRATION PROVISION MAY SUBSTANTIALLY LIMIT OR AFFECT YOUR RIGHTS. PLEASE READ THE ARBITRATION PROVISION CAREFULLY AND KEEP IT FOR YOUR RECORDS.
IT IS THEREFORE AGREED AS FOLLOWS:
1. DEFINITIONS AND INTERPRETATION
1.1 Definitions
For the purposes of this Agreement and the preamble above, unless the context requires otherwise:
"Application" refers to Monéé mobile application which allows you to carry out the process involved in creating and requesting for loan.
"Acceptable Use Restrictions" has the meaning given to it in clause 5;
"Agreement" means this Agreement;
“Accountholder” shall mean a person, who, by the terms of the Account, has a present right to request for a loan or draw upon the funds in an Account and who is titled on the Account Documents as the owner of the Account.
“Business Day” shall mean a calendar day other than a Saturday, a Sunday, or any Federal holiday. Saturday, Sunday, and Federal holidays are not considered Business Days, even if we are open.
"Credentials" means your personal identification for the purpose of accessing the Application and operating your Account;
"Credit Reference Organizations" includes any financial institution or a credit reference organization duly licensed under the laws and regulations of Nigeria at every given time, to among other things, put together and make possible the sharing of customer credit information;
"Encumbrance" includes any mortgage or charge (whether legal or equitable), lien, option, security interest, restrictive covenant, pledge, assignment, title retention, trust arrangement or other restriction of any kind or other encumbrance securing or any right conferring a priority of payment in respect of any obligation of any person;
"Equipment" includes your smart phone, SIM Card and/or other equipment which when used together enables you to access the Application;
"Event of Default" has the meaning given to it in clause 11.1;
"Force Majeure" means events, circumstances or causes beyond the reasonable control of Monéé making Monéé’s performance of its obligations inadvisable, commercially impracticable, illegal, or impossible, including but not limited to acts of God, war, strikes or labour disputes, embargoes or government orders;
Licence Restrictions has the meaning given to it in clause 4;
"Mobile Network Operator" means a mobile network operator in Nigeria licensed in accordance with the relevant laws and regulations;
"Network" means a mobile cellular network operated by a Mobile Network Operator;
"Payment System Provider" means a Deposit Banks, and other financial institutions that has been duly licensed by the laws and regulations of Nigeria to operate electronic payment services;
"Privacy Policy" means the Monéé privacy policy that sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us; "Privacy Notice" shall mean Monéé Account Privacy Notice, which governs the Company's customer information-related operations can be accessed online at
https://www.monee.ng/home/privacy.
"You" and "your" shall mean the Accountholder, as provided for in these Terms and Conditions.
"We," "us," "our," "Monéé" and the “Company” shall mean Citygate Global Investment Limited, our successors, affiliates, assignees, and service providers.
"Request" means a request or instruction received by Monéé from you or purportedly from you through the Network and the Electronic Payment System and upon which Monéé is authorized to act;
"Services" shall include any form of financial services or products that Monéé may offer you pursuant to this Agreement and which you may from time to time subscribe to; and “Service” shall be construed accordingly;
"SIM Card" means the subscriber identity module which when used with the appropriate mobile phone handset enables you to access the Network and subsequently your Monéé account and in some cases to use the Wallet (as defined below);
"SMS" means a short message service consisting of a text message transmitted from your mobile phone to another;
"System" means Monéé’s electronic communications software enabling you to communicate with Monéé for purposes of the Services. The System and the Services will for the purpose of this Agreement be accessed through the Monéé Mobile Application System;
"Technology" has the meaning given to it in clause 3.1.4;
"Transaction Fees" includes any fees and charges payable for the use of the Services as published by Monéé on Monéé’s website or by such other means as Monéé shall in its sole discretion determine. Transaction Fees are subject to change at any time at Monéé’s sole discretion; and
"Wallet" shall mean your electronic money store of value, the main Account maintained at Monéé to which proceed of a successfully approved loan or deposit/savings may be deposited and/or withdrawn.
“Account” means the Borrower’s account with the Lender and can interchangeably be used as the Depositor's account with the Receiver on the Monéé App
“Account Documents” shall mean the Agreement together with all other documentation pertaining to your Account, including without limitation, application or other forms, disclosures, schedules (including any fee schedules), statements, notices, communications, advertising or promotional materials, and policies.
“Disbursement Date” means the date the Lender actually advanced the loan to the Borrower
“Payment Due Date” means a maximum of 15 days after the loan has been given
"Loan" means the principal amount of the disbursement made or to be made by Monéé (the Lender) to you (the Borrower) under this Agreement which shall be no less than N2,500.00 (Two Thousand Five Hundred Naira only) from time to time through the Monéé App or (as the context requires) the principal amount outstanding for the time being of that loan;
"Credit" has the same meaning as "Loan" above
“Credit Limit” means the maximum credit available to the Borrower on opening the account with the Lender
1.2 Interpretation
1.2.1
In addition to the definitions in clause 1.1, unless the context requires otherwise: the singular shall include the plural and vice versa;
1.2.2
a reference to any one gender, whether masculine, feminine or neuter, includes the other two.
1.2.3
All the headings and sub-headings in this Agreement are for convenience only and are not to be taken into account for the purposes of interpretation of this Agreement.
1.2.4
The recitals and schedules shall be deemed to form part of this Agreement.
2. ELIGIBILITY
You may apply for a loan on the Monéé App after you have accepted these Terms and Conditions and the Privacy Policy. You hereby consent us to using information provided to us, from your Equipment or other databanks for the purpose of underwriting your loan application.
3. ACCEPTANCE OF TERMS AND CONDITIONS
3.1
You must carefully read and understand the Terms and Conditions set out in this Agreement and as amended from time to time by Monéé (the Terms and Conditions) before downloading or streaming the Monéé App or opening an account with Monéé which will govern the use and operation of the Monéé App and the Account.
3.2
After downloading the Monéé App, you will be deemed to have accepted the Terms and Conditions immediately upon your clicking the “Continue” button during your Loan application on Monéé’s System or any other button which signifies your acceptance of these Terms and Conditions and an intention to use the Monéé App. If you do not agree with the Terms and Conditions please do not click “Continue” in Monéé’s System. Please note that you will not be able to access the Services if you decline the Terms and Conditions. If you do not agree to the Terms and Conditions, we will not give you access to Monéé Services.
3.3
By downloading the Monéé App and opening an Account with Monéé, you agree to comply with and be bound by the Terms and Conditions governing the operation of the Account and you affirm that the Terms and Conditions herein are without prejudice to any other right that Monéé may have with respect to the Account in law or otherwise.
3.4
You agree that your telephone calls with us may be monitored and recorded for quality assurance and security purposes.
3.5
These Terms and Conditions may be amended or varied by Monéé from time to time and your continued use of the Services constitutes your agreement to be bound by the terms of any such amendment or variation. Monéé will take all reasonable measures to notify you of any changes.
3.6
From time to time updates to the Monéé App may be issued. Depending on the update, you may not be able to use the Services until you have downloaded or streamed the latest version of the Monéé App and accepted any new terms and conditions.
3.7
By using the Monéé App or any of the Services, you consent to us collecting and using technical information about the Equipment and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to you. If you use these Services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your data to determine our credit scoring services or to improve our Services and/or your experience while using the Monéé App.
4. GRANT AND SCOPE OF LICENCE
4.1
In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive licence to use the Monéé App on your Equipment, subject to the following Terms and Conditions. We reserve all other rights. Except as expressly set out in this Agreement or as permitted by any local law, you agree:
4.1.1
not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Monéé App;
4.1.2
not to make alterations to, or modifications of, the whole or any part of the Monéé App, or permit the Monéé App or any part of it to be combined with, or become incorporated in, any other programs;
4.1.3
not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Monéé App or attempt to do any such thing except to the extent that such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Monéé App with another software program, and provided that:
4.1.3.1
the information obtained by you during such activities is not disclosed or communicated without our prior written consent to any third party; and is not used to create any software that is substantially similar to the Monéé App;
4.1.3.2
you include our copyright notice on all entire and partial copies you make of the Monéé App on any medium; and you undertake not to provide or otherwise make available the Monéé App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
4.1.4
to comply with all technology control or export laws and regulations in Nigeria that apply to the technology used or supported by the Monéé App or any Service (the Technology),
5. LICENCE RESTRICTIONS
5.1 You must:
5.1.1
not use the Monéé App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Monéé App, any Service or any operating system;
5.1.2
not infringe our intellectual property rights or those of any third party in relation to your use of the Monéé App or any Service, including the submission of any material (to the extent that such use is not licensed by this Agreement);
5.1.3
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Monéé App or any Service;
5.1.4
not use the Monéé App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
5.1.5
not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
6. ACCEPTABLE USE RESTRICTIONS
6.1 INTELLECTUAL PROPERTY RIGHTS
6.1.1
You acknowledge that all intellectual property rights in the Monéé App and the Technology anywhere in the world belong to us or our licensors, that rights in the Monéé App are licensed (not sold or assigned) to you, and that you have no rights in, or to, the Monéé App or the Technology other than the right to use each of them in accordance with the terms of this Agreement. You acknowledge that you have no right to have access to the Monéé App in source-code form.
6.2 USE OF THE SERVICES
6.2.1
The Services offered by Monéé can only be utilized by persons over the age of 18. Monéé reserves the right to verify the authenticity and status of your Bank Accounts and Bank Verification Numbers with the relevant Payment System Provider.
6.2.2
Monéé’s acceptance of your application for an Account will be displayed on the Monéé App. You hereby acknowledge and accept that the acceptance by Monéé of your application for an Account does not create any contractual relationship between you and the Monéé Mobile Application System Provider.
6.2.3
Monéé reserves the right to decline your application for a Loan or to revoke the same at any stage at Monéé’s sole and absolute discretion and without assigning any reason or giving any notice thereto.
6.2.4
Monéé reserves the right (in its sole and absolute discretion) to issue, decline to issue a Loan and/or vary the terms of any Loan depending on its assessment of the credit profile of each individual borrower from time to time. The terms of the Loan and the interest rate payable in relation to each loan application will be displayed on the Monéé App.
6.3 PERSONAL INFORMATION
6.3.1
You hereby agree and authorise Monéé to verify information provided by you to Monéé against the information held by the Monéé Mobile Application System Provider pursuant to the agreement between you and the relevant Payment System Provider for the provision of its products and services and the Electronic Payment Service and any other information bank available to Monéé in Nigeria.
6.3.2
The information that Monéé may verify against the information held by the Payment System Provider includes (without limitation): your phone number, name, date of birth, Identification Number (“ID”) or Passport Number and such other information that will enable Monéé to identify you and comply with the regulatory “Know Your Customer” requirements in your country (together the “Personal Information”).
6.3.3
You hereby agree and authorise Monéé to verify information including, but not limited to, data relating to your phone (including, without limitation, your phone’s history) from your Equipment, from any SMS sent to you or by you, from any 3rd party applications, and such other information as Monéé shall require for purposes of providing you the Services (the “Relevant Information”).
6.3.4
You hereby consent to Monéé verifying the Personal Information and the Relevant Information provided by you and using the Personal Information and the Relevant Information to the extent necessary in Monéé’s opinion.
6.3.5
You hereby agree and authorise Monéé to obtain and procure your Personal Information and Relevant Information and you further agree and consent to the disclosure and provision of such Personal Information and further to indemnify and hold Monéé harmless with respect to any claims, losses, liabilities and expenses (including legal fees and expenses) that may arise as a result of the disclosure and reliance on such Personal Information and/or Relevant Information.
6.3.6
You hereby agree and authorise Monéé to obtain and procure your Personal Information from the Credit Reference organizations and you further agree and consent to the disclosure and provision of such Personal Information by the Credit Reference organizations.
6.3.7
Monéé reserves the right to request for further information from you pertaining to your application for an Account at any time. Failure to provide such information within the time required by Monéé may result in Monéé declining to accept your application for an Account or a Loan.
6.3.8
Monéé reserves the right to supply consumer credit information and information about the Borrower to the Credit Reference organizations, and in this regard: you confirm that Monéé may transmit to the Credit Reference organizations data about the Monéé App, opening and termination of an Account by you.
6.3.9
You acknowledge that information on non-compliance with the Terms and Conditions of this Agreement may be transferred to the Credit Reference Organizations; and
6.3.10
The Credit Reference Organizations may provide Monéé with a credit profile and possibly credit scores on your creditworthiness.
7. REQUESTS MADE BY THE BORROWER
7.1
You hereby irrevocably authorise Monéé to act on all Requests received by Monéé from you (or purportedly from you) through the System or your Equipment and to hold you liable in respect thereof. Monéé may nevertheless refuse to carry out any Requests in its sole and absolute discretion.
7.2
Subject to its discretion, Monéé reserves the right to reject any Request in relation to a Loan application from you even if you have previously been issued with a Loan by Monéé.
7.3
Monéé shall be entitled to accept and to act upon any Request, even if that Request is otherwise for any reason incomplete or ambiguous if, in its absolute discretion, Monéé believes that it can correct the incomplete or ambiguous information in the Request without any reference to you being necessary.
7.4
Monéé shall be deemed to have acted properly and to have fully performed all the obligations owed to you notwithstanding that the Request may have been initiated, sent or otherwise communicated in error or fraudulently, and you shall be bound by any Requests on which Monéé may act if Monéé has in good faith acted in the belief that such instructions have been sent by you.
7.5
Monéé may, in its absolute discretion, decline to act on or in accordance with the whole or any part of your Request pending further enquiry or further confirmation (whether written or otherwise) from you.
7.6
You agree to and shall release from and indemnify Monéé against all claims, losses, damages, costs and expenses howsoever arising in consequence of, or in any way related to Monéé having acted in accordance with the whole or any part of any of your Requests (or failed to exercise) the discretion conferred upon it.
7.7
You acknowledge that to the full extent permitted by law, Monéé shall not be liable for any unauthorised drawing, transfer, remittance, disclosure, any activity or any incident on your account by the fact of the knowledge and/or use or manipulation of your Account Personal Identification Number, password, ID or any means whether or not occasioned by your negligence.
7.8
Monéé is authorised to effect such orders in respect of your Account as may be required by any court order or competent authority or agency under the applicable laws in Nigeria.
7.9
In the event of any conflict between any terms of any Request received by Monéé from you and this Agreement, this Agreement shall prevail.
8. INTEREST AND FEES
8.1
The interest payable by you to Monéé in relation to any Loan shall be displayed by Monéé on the Monéé App. Monéé shall be entitled to set and charge Transaction Fees, in connection with your use of the Services and from time to time amend or vary its Transaction Fees for the Services. If Monéé decides to charge Transaction Fees or where already applicable, vary or amend its Transaction Fees, the Transaction Fees payable on any new application for Services will be displayed on the Monéé App. Monéé will use reasonable endeavours to notify you of any changes in relation to Transaction Fees within a reasonable period before such changes are implemented including displaying notices of the changes on the Monéé App or Monéé’s website.
8.2
All payments to be made by you under this Agreement shall be made in full without any set off or counter claim and save in so far as required by the law to the contrary, free and clear of and without any deduction or withholding whatsoever. If you are at any time required to make any deduction or withholding from any payment to Monéé, you shall immediately pay to Monéé such additional amounts as will result in Monéé receiving the full amount it would have received had no such deduction or withholding been required.
8.3
If you fail to make any payments due to Monéé at the due date for payment, Monéé will be authorised to apply late fees on such amount loaned to you at a rate to be communicated to you.
9. STATEMENTS
9.1
A statement and activity report in respect of your Account will be made available on Request. it is also available via the Monéé App. Requests shall be made via our e-mail address: support@monee.ng or via the contact link available on the App.
9.2
The statement on the Monéé App shall provide details of the last 4 (four) transactions (or such other number of transactions as determined by Monéé) in your Account initiated from your Equipment.
9.3
Your statement will show all amounts added or taken from your Account. You must check your statement carefully and notify Monéé as soon as possible, and no later than 48 hours after receipt of your statement, if it includes any transaction or other entry which appears to you to be wrong or not made in accordance with your instructions.
9.4
Monéé reserves the right to rectify discrepancies, add and/or alter the entries in your statements, without prior notice to you.
9.5.
Save for a manifest error, a statement issued to you in respect of your Account shall be conclusive evidence of the transactions carried out on your Monéé for the period covered in the statement.
10. TAXES
10.1
All payments to be made by you in connection with these Terms and Conditions or any Loan provided to you by Monéé are calculated without regard to any taxes payable by you. If any taxes are payable in connection with the payments, you must ensure that you pay such taxes and that you pay to Monéé such additional amounts as will result in Monéé receiving the full amount it would have received had no such taxes been applicable to the payments.
10.2
You hereby consent and agree that Monéé may withhold amounts in your Account if any tax authority in your country requires Monéé to do so, or Monéé is otherwise required by law or pursuant to agreements with any tax authority to do so, or if Monéé needs to comply with internal policies or with any applicable order or sanction of a tax authority. You will, however, be notified if such deductions are made.
11 DEPOSIT INSURANCE
11.1
Funds deposited in Monéé Account and any other account(s) on Monéé App are collectively insured up to the applicable limit by the Nigeria Deposit Insurance Corporation ("NDIC"). The amount of insurance coverage available to you depends on the number of Accounts you have with us and the ownership of those Accounts.
12. BORROWER’S RESPONSIBILITIES
12.1
You shall at your own expense provide and maintain in safe and efficient operating order your Equipment necessary for the purpose of accessing the System and the Services.
12.2
You shall be responsible for ensuring the proper performance of your Equipment. Monéé shall neither be responsible for any errors or failures caused by any malfunction of your Equipment, nor shall Monéé be responsible for any computer virus or related problems that may be associated with the use of the System, the Services and the Equipment. You shall be responsible for charges due to any service provider providing you with connection to the Network and Monéé shall not be responsible for losses or delays caused by any such service provider.
12.3
You shall follow all instructions, procedures and terms contained in this Agreement and any document provided by Monéé concerning the use of the System and the Services
12.4
You hereby agree and acknowledge that you shall be solely responsible for the safekeeping and proper use of your Equipment and for keeping your Credentials secret and secure. You shall ensure that your Credentials do not become known or come into possession of any unauthorised person. Monéé shall not be liable for any disclosure of your Credentials to any third party and you hereby agree to indemnify and hold Monéé harmless from any losses resulting from any disclosure of your Credentials.
12.5
You shall take all reasonable precautions to detect any unauthorised use of the System and the Services. To that end, you shall ensure that all communications from Monéé are examined and checked by you or on your behalf as soon as practicable after receipt by you in such a way that any unauthorised use of and access to the System will be detected. You shall immediately inform Money in the event that:
12.5.1
You have reason to believe that your Credentials are or may be known to any person not authorised to know the same and/or have been compromised; and/or
12.5.2
You have reason to believe that unauthorised use of the Services has or may have occurred or could occur and a transaction may have been fraudulently initiated or compromised.
12.6
You shall at all times follow the security procedures notified to you by Monéé from time to time or such other procedures as may be applicable to the Services from time to time. You acknowledge that any failure on your part to follow the recommended security procedures may result in a breach of your Account’s confidentiality. In particular, you shall ensure that the Services are not used or Requests are not issued or the relevant functions are not performed by anyone other than a person authorised to do so.
12.7
You shall not at any time operate or use the Services in any manner that may be prejudicial to Monéé.
13. DEFAULT ON LOAN
13.1
An event of default (Event of Default) occurs when:
13.1.1
You fail to pay any sum payable under a Loan in accordance with a scheduled repayment.
13.1.2
any representation/information, warranty or assurance made or given by the Borrower in connection with the application for a Loan or any information or documentation supplied by the Borrower is incorrect, inaccurate or misleading;
13.1.3
the Borrower does anything which may prejudice Monéé’s rights under this Agreement;
13.1.4
you use or attempt to use the Monéé App or the Services for an unauthorized purpose; or
13.1.5
the Borrower is declared bankrupt, insolvent or unable to pay his debts as they fall due.
13.2
At any time after an Event of Default has occurred which is continuing, Monéé may, without prejudice to any other right or remedy granted to it under any law:
13.2.1
terminate this Agreement in accordance with clause 13.2.2 below;
13.2.2
declare that the Loan (and all accrued interest and all other amounts outstanding under this Agreement is immediately due and payable, whereupon they shall become immediately due and payable; and
13.2.3
supply information concerning the Event of Default to Credit Reference Organizations. A copy of any adverse information concerning you sent to a Credit Reference Organization shall be made available to you upon written request.
13.2.4
Monéé reserves the right to assign its right, title and interest under the Agreement to an external collections agency who will take all reasonable steps to collect the outstanding Loan (together with any interest and fees accrued), and in this regard, Monéé shall have the right to share with such collection agencies, any information about the Borrower which it deems relevant.
13.2.5
Monéé reserves the right to reach out to your friends, relatives or any known acquaintance including but not limited to the borrower’s phone contacts synchronized during loan request in order to indirectly apply subtle pressure in collecting the outstanding Loan (together with any interest and fees accrued).
13.2.6
Monéé also reserves the right to institute legal proceedings for the recovery of the Loan against you without any prior notice.
13.2.7
The Borrower shall be responsible for all legal costs and expenses incurred by Monéé in connection with any enforcement action taken by Monéé for the collection and repayment of the Loan (together with any interest or fees due on the Loan).
13.3
In the event that an Event of Default occurs, the Borrower grants to Monéé the right to notify the Borrower and any other person who, in Monéé’s opinion, may assist with the recovery of the outstanding Loan amount. You agree that this notification may be done by any means of communication which Monéé deems appropriate including but not limited to the borrower’s phone contacts synchronized during loan request.
14 VARIATION AND TERMINATION
14.1
Monéé may at any time, upon notice to you, terminate or vary its business relationship with you and close your Account and in particular but without prejudice to the generality of the foregoing, Monéé may cancel credits which it has granted and require the repayment of outstanding debts resulting from such credits within such time as Monéé may determine.
14.2
Without prejudice to Monéé’s rights under clause 14.1, Monéé may at its sole discretion suspend or close your Account:
14.2.1
if you use the Account for unauthorised purposes or where Monéé detects any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Services;
14.2.2
if your Account or agreement with a Mobile Network Operator is terminated for whatever reason;
14.2.3
if Monéé is required or requested to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
14.2.4
if Monéé reasonably suspects or believes that you are in breach of these Terms and Conditions (including non-payment of any Loan amount due from you where applicable) which you fail to remedy (if remediable) within 14 days after the service of notice by email, SMS or other electronic means requiring you to do so;
14.2.5
where such a suspension or variation is necessary as a consequence of technical problems or for reasons of safety; to facilitate update or upgrade the contents or functionality of the Services from time to time; or where your Account becomes inactive or dormant;
14.2.6
if Monéé decides to suspend or cease the provision of the Services for commercial reasons or for any other reason as it may determine in its absolute discretion; or
14.2.7
if you breach any of the Licence Restrictions or the Acceptable Use Restrictions.
14.3
If your Account has a credit balance at any time as a result of overpayment of your Loan, you may issue a Request to Monéé for payment of such credit balance and Monéé will return any such balance to you, less any applicable fees, provided that such amount falls above the minimum transfer amounts specified by the relevant Payment System Provider.
14.4
Termination shall however not affect any accrued rights and liabilities of either party.
14.5
If Monéé receives notice of your demise or are declared legally incompetent, we can continue to accept and process deposits to your Account until we have actual notice of the demise/incompetency and have a reasonable chance to act., Monéé will not be obliged to allow any operation or withdrawal from your Account by any person except upon production of administration letters from a competent authority or confirmed grant of letters of administration or confirmed grant of probate by your legal representatives duly appointed by a court of competent jurisdiction. Furthermore, by law, certain documents must be presented to us before funds in such an Account can be paid out and the Account closed. These documents may include: a certified copy of the death certificate; letters testamentary or letters of administration; decrees of probate court; and documents evidencing that estate taxes are paid or not owed; if applicable. Additional documents may be required depending on the ownership of the Account.
15 EXCLUSION OF LIABILITY
15.1
Monéé shall not be responsible for any loss suffered by you should the Services be interfered with or be unavailable by reason of the failure of any of your Equipment, or any other circumstances whatsoever not within Monéé’s control including, without limitation, Force Majeure or error, interruption, delay or non- availability of the System, terrorist or any enemy action, loss of power, adverse weather or atmospheric conditions, and failure of any public or private telecommunications system.
15.2
You acknowledge that the Monéé App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the Monéé App as described meet your requirements.
15.3
We only provide the Services on the Monéé App for domestic, private use, and small and medium business financing needs, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity as a result of your unauthorised use of the Monéé App.
15.4
Monéé will not be liable for any losses or damage suffered by you as a result of or in connection with:
15.4.1
any defect or fault in the Monéé App or any Service resulting from you having altered or modified the Monéé App;
15.4.2
any defect or fault in the Monéé App resulting from you having used the Monéé App in breach of the terms of this Agreement;
15.4.3
your breach of any of the Licence Restrictions or the Acceptable Use Restrictions;
15.4.4
unavailability of sufficient funds in your Value Storage Account;
15.4.5
failure, malfunction, interruption or unavailability of the System, your Equipment, the Network or the Electronic Payment System; the money in your Account being subject to legal process or other encumbrance restricting payments or transfers thereof; your failure to give proper or complete instructions for payments or transfers relating to your Account;
15.4.6
any fraudulent or illegal use of the Services, the System and/or your Equipment; or
15.4.7
your failure to comply with the Terms and Conditions and any document or information provided by Monéé concerning the use of the System and the Services.
15.5
If for any reason other than a reason mentioned in clauses 15.1 to 15.4, the Services are interfered with or unavailable, Monéé’s sole liability under this Agreement in respect thereof shall be to re-establish the Services as soon as reasonably practicable.
15.6
Save as provided in clause 15.5, Monéé shall not be liable to you for any interference with or unavailability of the Services, howsoever caused.
15.7
Under no circumstances shall Monéé be liable to you for any loss of profit or anticipated savings or for any indirect or consequential loss or damage of whatever kind, howsoever caused, arising out of or in connection with the Services even where the possibility of such loss or damage is notified to Monéé.
15.8
All warranties and obligations implied by law are hereby excluded to the fullest extent permitted by law.
16. INDEMNITY
16.1
In consideration of Monéé complying with your instructions or Requests in relation to your Account, you undertake to indemnify Monéé and hold it harmless against any loss, charge, damage, expense, fee or claim which Monéé suffers or incurs or sustains thereby and you absolve Monéé from all liability for loss or damage which you may sustain from Monéé acting on your instructions or Requests or in accordance with these Terms and Conditions.
16.2
The indemnity in clause 16.1 shall also cover the following:
16.2.1
All demands, claims, actions, losses and damages of whatever nature which may be brought against Monéé or which it may suffer or incur arising from its acting or not acting on any Request or arising from the malfunction or failure or unavailability of any hardware, software, or equipment, the loss or destruction of any data, power failures, corruption of storage media, natural phenomena, riots, acts of vandalism, sabotage, terrorism, any other event beyond Monéé’s control, interruption or distortion of communication links or arising from reliance on any person or any incorrect, illegible, incomplete or inaccurate information or data contained in any Request received by Monéé.
16.2.2
Any loss or damage that may arise from your use, misuse, abuse or possession of any third-party software, including without limitation, any operating system, browser software or any other software packages or programs.
16.2.3
Any unauthorised access to your Account or any breach of security or any destruction or accessing of your data or any destruction or theft of or damage to any of your Equipment.
16.2.4
Any loss or damage occasioned by the failure by you to adhere to these Terms and Conditions and/or by supplying of incorrect information or loss or damage occasioned by the failure or unavailability of third party facilities or systems or the inability of a third party to process a transaction or any loss which may be incurred by Monéé as a consequence of any breach of these Terms and Conditions.
16.2.5
Any damages and costs payable to Monéé in respect of any claims against Monéé for recompense for loss where the particular circumstance is within your control.
17. COMMUNICATION BETWEEN US
17.1
If the Borrower wishes to contact Monéé in writing, or if any condition in these Terms and Conditions requires the Borrower to give notice to Monéé, you can send this to us by e-mail to support@monee.ng or to such e-mail address that may be communicated to you from time to time. We will confirm receipt of this by contacting you in writing by e-mail.
17.2
If we have to contact you or give you notice in writing, we will do so by posting such notice on our website; or by e-mail or sms to the mobile phone number or e-mail address you provide to us in your request for the Monéé App.
18. GENERAL
18.1 Remedies Cumulative
18.1.1
No failure on the part of any party to exercise, or delay on its part in exercising, any right, power or remedy provided by this Agreement or by law shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any further or other exercise of that, or any other, right, power or remedy.
18.2 No waiver
18.2.1
No failure by Monéé to exercise, and no delay in exercising, any right or remedy in respect of any provision of this Agreement shall operate as a waiver of such right or remedy.
18.3 Effect of invalidity
18.3.1
If any provision or part of a provision of this Agreement shall be, or be found by any court of competent jurisdiction to be, invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions or parts of such provisions of this Agreement, all of which shall remain in full force and effect.
19. ENTIRE AGREEMENT
19.1
These Terms and Conditions and our Privacy Policy constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
19.2
You acknowledge that in entering into this Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or our Privacy Policy.
19.3
You agree with us that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
20 DISPUTE RESOLUTION
20.1 Disputes
20.1.1
The Parties shall use their good faith efforts to resolve any dispute, controversy or claim of any nature whatsoever arising out of or in relation to or in connection with this Agreement. To this end, the Parties in dispute shall each promptly appoint representatives of appropriate standing who shall meet and attempt to resolve any dispute between them. In the event that an amicable settlement has not been reached within thirty (30) days of the parties’ representatives meeting as aforesaid, the following provisions of this clause 18 shall apply.
20.1.2.
Notwithstanding any provision to the contrary in this Agreement, Monéé shall have the right to institute proceedings for recovery of any outstanding amounts against a defaulting Borrower in the High Court of Lagos State.
21. Arbitration
21.1
Any dispute, difference or question whatsoever and howsoever arising out of or in connection with this Agreement, save as specifically provided herein, shall be referred for final determination to a single arbitrator to be appointed by agreement between the parties hereto or in default of any such agreement within seven (7) days of the notification of any dispute by either party to the other then, upon application by either party, by the Chairman for the time being of the Institute of Arbitrators in your country (the Institute).
21.2
Such arbitration shall take place in your country and shall be conducted in accordance with the applicable rules of arbitration of the Institute.
21.3
To the extent permissible by law the determination of the arbitrator shall be final and binding upon the Parties and shall not be subject to any appeal.
21.4
Nothing in this clause 21.3 shall restrict either Party’s freedom to commence legal proceedings of any nature for the purposes of seeking preliminary injunctive relief or interim or conservatory measures from any court of competent jurisdiction pending the final decision or award of any arbitrator.
22. MONÉÉ ENTITY
22.1
The relevant associated Monéé entity is Citygate Global Investment Limited (“Monéé”), an entity duly incorporated as a private limited liability company under the Companies and Allied Matters Act Cap C20, LFN 2004.
22.2
Citygate (Monéé) is duly authorised to provide short term unsecured loans to individuals via a mobile lending application.
23. FUNDING AND TRANSFER OUT OF YOUR WALLET
Once you open your Wallet, you will be assigned a Nigeria Unified Banking Account Number (“NUBAN”). The NUBAN will be required when you or a third party wants to fund your Wallet. Save for any limits that are applicable to the Wallets, your Wallet may be credited by transfers from other wallet holders on the Monéé App, through bank transfers to your Wallets NUBAN Account and by cards. Your Wallet may also be funded by Monéé if your approved loan is disbursed into the Wallet.
23.1
you may transfer the funds in your Wallet to other wallets on the Monéé App, and to any bank account with a Nigerian bank. You will be responsible for any processing charges and fees for the transfers to and from your Wallets.
23.2
We may not process your transfer or payment if:
23.2.1
your instructions are unclear;
23.2.2
you have insufficient funds;
23.2.3
there is a suspicion of criminal, fraudulent or illegal activity on your Monéé Account;
23.2.4
there is a suspicion of unauthorised access on your Monéé Account;
23.2.5
it goes over your payment limits (where applicable);
23.2.6
your Wallet has been dormant for more than 12 months;
23.2.7
we are prohibited or restricted from doing so in accordance with the payment system regulations or any applicable law in Nigeria.
23.3
You are responsible for providing the correct details for the recipient of your transfers or payments. Where payments are made according to your instructions and those instructions were wrong, but authorised, we will work with our partners to assist you in retrieving the amount if you notify us promptly. Where we are unable to retrieve the payment, we will assist you with the relevant information in our possession that you may need to reclaim your funds.
23.4
You may be required to set a password to carry out transactions using the Wallets. When you enter your password to confirm a transaction, you confirm that we may treat the transaction as having been authorised.
23.5
Overdrawn amounts from your Wallet may be treated as a Loan which is immediately due and repayable to us.
24. KEEPING YOUR WALLET SECURE
It is your duty to keep your security information relating to your Wallet and the Monéé App secure. Where you suspect that the security of your Wallet or your Monéé Account may have been compromised, you are required to inform us as soon as possible. Please change your password and any other security credential immediately. Monéé will not be liable for transactions carried out where access to your Wallet has been compromised by you, malware or human interference outside of our control.
25. DEPOSIT INSURANCE SCHEME
Funds in your wallets are covered under the Nigerian Deposit Insurance Scheme subject to the prevailing limits imposed by the Nigerian Insurance Deposit Corporation.
26. CLOSING YOUR WALLET
26.1
Where you inform us or we have reasonable grounds to believe that your Wallet has been hacked, we may close your Wallet and disable your access to the Wallet. In this instance, we will notify you of the closure and also request the balance in your Wallet may be transferred to any bank account of your choice.
26.2
We may also close your Wallet in accordance with the Monéé App’s Terms of Use.
27. GOVERNING LAW
27.1
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
27.2
The Terms and Conditions between Monéé and a Borrower shall be governed by and construed in accordance with the law of the country, Nigeria.
28. MONÉÉ’s PRIVACY POLICY
28.1
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
28.2
Upon downloading the Monéé App and clicking the “Accept” or “Continue” or any other button which signifies your acceptance of these Terms and Conditions and an intention to use the Monéé App, you will be deemed to have accepted Monéé’s Privacy Policy, a copy of which is available on the Monéé App.